Business Policies

Updated August 2023

Supply of Veterinary Services

 All services shall be supplied in accordance with normal professional standards by a qualified veterinary surgeon. Forget Me Not Pets ltd. Is a limited-service provider, providing only at-home euthanasia.

Home visit euthanasia shall be supplied during our normal business hours unless agreed otherwise. The current operating hours can be found on our website.

We reserve the right to decline to supply Veterinary Services at our discretion.

You are within your right, at your own cost, to seek a second opinion concerning the Veterinary Services provided.

Payment Policy

All Veterinary Services provided by us shall be charged in accordance with our price list, and updated version of which can be found on our website and is confirmed upon booking.

All prices quoted are quoted inclusive of value added tax or other indirect taxes, duties or levies.

Payment is to be made in full before the end of the visit, unless otherwise specified.

We may refer overdue accounts to a debt collection agency. If any sum owed is not paid when due then we may add additional charges in order to recover fees and costs in connection with the collection of the sum owed.

Liability

We carry professional indemnity insurance to a maximum of £200,000 for criminal or disciplinary action, £10,000,000 per claim for human injury, and £250,000 per claim for civil liability relating to domestic pets. These together are our insured sum for any single claim.

We supply Veterinary Services to you on the condition that our liability for any loss, claim, cost or expense shall be limited to a maximum of the Insured Sum. If this is not the case, then you must let us know prior to engaging our services at info@forgetmenot-pets.co.uk.

Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused to a human being or render us liable for any indirect or consequential loss, which liability shall be excluded to the maximum extent permitted by law.

Complaints

Whilst we strive to achieve an excellent service to you, if you would like to raise a complaint, please contact info@forgetmenot-pets.co.uk.

In the case of a complaint, we may share your information with our insurers or our indemnity providers or other professional advisors if we think that this will help us to resolve your complaint more effectively.

Data Protection

We will use the personal information you provide to us to provide the Veterinary Services and Products and process your payments for the Veterinary Services and Products