Forget Me Not Pets ltd. Privacy Notice

Version last updated January 2023

Introduction

Forget Me Not Pets ltd. respects your privacy and is committed to protecting your personal data. We strongly advise that you read this privacy notice. It will give you information on how we collect your personal data, process your personal data and how we look after your personal data. It will also inform you about your rights. By engaging with us and our services you accept and consent to the practices described in this policy.

Personal data is any information about an individual from which that person can be identified. Our website is not intended for children, and we do not collect data relating to children. We may collect, use, store and transfer different kinds of personal data about you.

  • Identity Data including title, first name, maiden name, last name, date of birth and gender.

  • Contact Data including home address, email address and telephone numbers.

  • Pet Data including the name, species, breed, gender, insurance records and medical history.

  • Financial Data including bank account and payment card details.

  • Transaction Data including details about payments to and from you.

Collection of data

We use different methods to collect data from and about you including through direct interactions. You may give us your Identity, Contact, Pet and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

We may not be able to provide services to you if you fail to provide us with your personal data where we need to collect certain data by law or under terms of contract. You will be notified of this at the time.

Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We advise that you read their privacy notice.

Processing of data

We use your data to be able to provide you with the services we can offer. The legal basis for processing your data is listed below.

  • Where we have entered a contract for the delivery of veterinary services with you.

  • Where processing is necessary for our legitimate interests (or those of a third party) as well as your interests.

  • Where we need to comply with a legal or regulatory obligation.

We may process your personal data on more than one lawful ground depending on the purpose as to why we are using that information. We will only use your personal data for the purpose for which we are collecting it.

We may need to share the information about you with third parties, to enable us to provide the services offered. We ensure these third parties only receive the information they require to carry out the service they provide, for us to carry out the service for you. These third parties may include:

  • Insurance companies

  • Indemnity providers

  • Other professionals and legal advisors

  • Crematoriums

  • Your usual veterinary provider

How we look after your data

We will only retain your personal data for as long as we have a legitimate business reason to need it. We keep basic information about our clients for six years after they cease being customers for legal and tax purposes. After this your data will be securely destroyed.

We have appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to employees, contractors and other third parties to only what they need to know to be able to fulfil their service to you. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Your rights

In certain circumstances, you have rights under data protection laws in relation to your personal data

  • Request access to your personal data

  • Request correction of the personal data

  • Request erasure of your personal data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processing of your personal data. Note, however, this may impact upon services being offered and, in some circumstances, we may no longer be able to offer some services.

  • Request restriction of processing of your personal data. This enables you to ask us to temporarily suspend the processing of your personal data in certain scenarios where they may be a need to do so.

  • Request the transfer of your personal data to you or to a third party.

  • Withdraw consent at any time where we are relying on consent to process your personal data. Note, however, this may impact upon services being offered and, in some circumstances, we may no longer be able to offer some services.

If you wish to exercise any of these rights, please contact us on info@forgetmenot-pets.co.uk

To complain about the way your data is collected and processed, you can contact the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk)